Last updated: 22 August 2026

At NOL, we respect the trust you place in us. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit nolbeanbags.in, place an order, contact us or otherwise interact with NOL.

NOL acts as the data fiduciary or data controller for the personal information described in this policy.

Information We Collect

The information we collect depends on how you interact with NOL.

Information You Provide

When you place an order, create an account, request support or contact us, we may collect:

• Your name.

• Email address.

• Phone number.

• Billing and delivery address.

• Order and product details.

• Account login information.

• Customisation or made-to-order requirements.

• Return, exchange, refund and warranty-request details.

• Photographs, videos or other files submitted for customer support.

• Messages shared through email, WhatsApp, forms or other support channels.

• Marketing preferences and communication consent.

Payment Information

Payments are processed securely through authorised third-party payment providers.

NOL does not directly store complete debit-card, credit-card, UPI or banking credentials. Payment providers may collect and process this information according to their own privacy policies and security standards.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address.

• Browser and device type.

• Operating system.

• Pages viewed.

• Products viewed or added to the cart.

• Referring website or advertisement.

• Approximate location based on IP address.

• Date, time and duration of your visit.

• Website interactions and checkout activity.

• Advertising and campaign identifiers.

How We Use Your Information

We use personal information only where necessary for legitimate business purposes, to provide the services you request, comply with legal obligations or where you have provided consent.

This may include:

• Processing and fulfilling orders.

• Confirming payments.

• Arranging delivery and sharing tracking updates.

• Creating and managing customer accounts.

• Responding to questions and customer-support requests.

• Processing cancellations, returns, exchanges, refunds and warranty claims.

• Creating customised or made-to-order products.

• Sending service-related messages by email, SMS or WhatsApp.

• Preventing fraudulent transactions and protecting our website.

• Maintaining business, tax and transaction records.

• Improving our website, products and customer experience.

• Measuring website performance and advertising effectiveness.

• Showing relevant advertisements on third-party platforms.

• Sending marketing messages where you have opted in.

• Complying with legal, regulatory or governmental requirements.

Order & Service Communications

When you place an order, we may contact you through email, SMS, phone or WhatsApp for purposes such as:

• Order confirmation.

• COD verification.

• Product or address clarification.

• Dispatch and delivery updates.

• Return, exchange or refund communication.

• Warranty and customer-support updates.

These messages are necessary to complete or support your order and may continue even if you have opted out of promotional marketing.

Marketing Communications

If you choose to receive marketing from NOL, we may send you information about:

• New Skin releases.

• Artist editions.

• Product launches.

• Offers and promotions.

• Restocks.

• Brand stories and events.

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

You may opt out of WhatsApp or SMS marketing by following the instructions in the message or contacting us.

Withdrawing marketing consent does not affect order, delivery or support-related communication.

Cookies & Similar Technologies

Our website uses cookies, pixels and similar technologies to operate the store and understand how visitors use it.

These technologies may be used for:

Essential Functions

• Keeping products in your cart.

• Remembering checkout details.

• Maintaining account sessions.

• Processing transactions securely.

• Detecting fraud or suspicious activity.

Preferences

• Remembering your language, location or website choices.

• Providing a more consistent browsing experience.

Analytics

• Understanding website traffic.

• Measuring page and product performance.

• Identifying errors and improving the website.

Advertising

• Measuring advertising campaigns.

• Building relevant advertising audiences.

• Showing NOL advertisements on platforms such as Google, Facebook and Instagram.

• Limiting or improving the relevance of advertising.

Where required, non-essential cookies will be used only after receiving your consent.

You can manage cookies through your browser settings and, where available, through the privacy controls displayed on our website. Disabling certain cookies may affect how parts of the website function.

How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate NOL and fulfil your requests.

These may include:

Ecommerce & Website Providers

Our store is hosted through Shopify, which processes certain information required to operate the website, customer accounts, checkout and orders.

Payment Providers

Payment gateways and financial-service providers process payments, refunds and fraud-prevention checks.

Delivery & Logistics Partners

We share necessary information such as your name, phone number, address and order details with courier and logistics partners to arrange delivery, tracking, returns and exchanges.

Communication Providers

Email, SMS and WhatsApp service providers may process your contact information to send order updates, support messages and opted-in marketing communication.

Analytics & Advertising Partners

Analytics and advertising platforms may receive website activity, cookie identifiers and campaign information to measure performance and provide relevant advertising.

These may include services provided by Google and Meta.

Professional & Business Service Providers

Information may be shared with accountants, legal advisers, technology providers or other professional partners where necessary to operate the business or comply with legal obligations.

Legal & Regulatory Authorities

We may disclose information when required by law, court order, government request or to protect the rights, safety and property of NOL, our customers or others.

Business Transfers

If NOL is reorganised, sold, merged or transferred, relevant information may be included as part of that transaction, subject to applicable law.

International Data Processing

Some of our technology, payment, analytics, advertising and communication providers may process or store information outside India.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled through trusted providers and in accordance with applicable data-protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer support.

• Manage returns, refunds and warranty claims.

• Maintain transaction and tax records.

• Resolve disputes.

• Prevent fraud.

• Meet legal, accounting and regulatory obligations.

• Fulfil the purposes described in this policy.

When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required by law.

Data Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, alteration, misuse or disclosure.

These measures may include secure ecommerce infrastructure, access controls, trusted payment providers and limited internal access to customer information.

However, no online transmission or storage method is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Please keep your account login information confidential and contact us if you believe your account or personal information has been compromised.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we process your personal information.

• Request a summary or copy of the information we hold about you.

• Correct inaccurate or incomplete information.

• Update your account information.

• Request deletion of information that is no longer required.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communication.

• Raise a privacy complaint or grievance.

• Request information about the categories of service providers with whom your information has been shared.

• Nominate another person to exercise applicable rights on your behalf in the event of death or incapacity, where provided by law.

Some information may need to be retained to complete an order, resolve a dispute or comply with legal obligations even after a deletion request.

To exercise a privacy right, contact us using the details provided below. We may ask you to verify your identity before processing the request.

Withdrawing Consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal will not affect processing that was lawfully carried out before consent was withdrawn.

In some circumstances, withdrawing consent may prevent us from providing a requested service. For example, we may still need certain delivery and contact details to complete an order that has already been placed.

Children’s Privacy

Our website is intended for use by adults.

Although NOL products may be purchased for children’s rooms or family spaces, orders and account activity should be completed by a parent, guardian or other adult.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us without authorisation, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, applications or services.

NOL is not responsible for the privacy practices, content or security of those third parties. We recommend reviewing their privacy policies before providing personal information.

Your Privacy Choices

You can manage certain privacy and advertising preferences through:

• The cookie or privacy controls available on our website.

• Your browser’s cookie settings.

• Unsubscribe links in promotional emails.

• Opt-out instructions provided in SMS or WhatsApp messages.

• The Your Privacy Choices link in the website footer, where available.

• Contacting NOL directly.

Privacy Complaints & Grievances

If you have a question, concern or complaint about how your personal information is handled, please contact us first so that we can review and respond.

Please include sufficient details for us to understand the request, but do not send passwords, complete card information or other unnecessary sensitive information.

Contact Us

For privacy questions, requests or grievances, contact:

NOL

Email: hello@nolbeanbags.in

Phone: +91 88487 25809

Working hours: Monday to Saturday, 9:00 AM–6:00 PM

Address: #75, Above Samruddhi Bank, 3rd Floor, 4th Main, Hoysala Nagar, Bengaluru, Karnataka 560097, India

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be published on this page with the updated revision date. Material changes may also be communicated through the website or another appropriate channel.