Shipping Policy

Last updated: 22 August 2026

We take a little time to prepare and pack every NOL carefully. This policy explains when your order will be dispatched, how it travels and what to do if something does not go as expected.

Order preparation and dispatch

Standard orders are prepared and dispatched within 3–5 working days after order confirmation.

Working days exclude Sundays and public holidays. Orders placed during holidays, sale periods or unusually high order volumes may require additional preparation time. If we expect a significant delay, we will contact you using the details provided with your order.

Custom-made or made-to-order products may follow a different timeline. Any applicable preparation time will be shown on the product page or confirmed before production begins.

How your NOL is packed

A complete NOL Bean Bag is packed in one main box.

The pre-filled PU foam Core is packed inside, with the removable Skin packed separately within the same box. Once it arrives, take out the Skin, fluff the Core and fit the Skin over it much like a pillowcase. Secure the zipper and velcro before use.

Please keep the original box and packaging until the 15-day return window has ended. They will be required if the complete bean bag needs to be collected.

Delivery within India

After dispatch, the delivery time depends on your location, serviceable PIN code and the courier network.

Once the courier collects your order, the tracking link will show the most current expected delivery date. This courier estimate should be treated as your delivery timeline.

Remote locations and service disruptions may require additional transit time.

Shipping charges

Any applicable shipping charge will be displayed at checkout before payment.

If a free-shipping offer applies to your order, this will also be reflected at checkout. Return and exchange shipping charges are handled separately under our Returns, Exchanges & Refunds Policy.

Tracking your order

Once your order has been dispatched, tracking details will be shared through email, WhatsApp or SMS using the contact information provided at checkout.

You can use the tracking link to follow your order until it reaches you.

If the expected delivery date has passed, or the tracking status has not changed for more than 48 hours, please raise a support request through your NOL Account with your order number.

Address and contact details

Please check your delivery address, PIN code and phone number carefully before placing your order.

Requests to change order or delivery details must be submitted within 24 hours of order placement. We may not be able to make changes once the order has entered the final stages of dispatch.

If a parcel is returned because of an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts, we will contact you before arranging another dispatch. Any applicable re-delivery charge will be confirmed beforehand.

Receiving your order

Our bean bags travel as large packages. Please ensure that someone is available at the delivery address to receive the order and that the courier can access the building or location.

Before accepting the package, check the outer box for any visible signs of significant damage.

If the package or product appears to have been damaged in transit, report it within 48 hours of delivery through your NOL Account. Please retain the packaging and share clear photographs and an unboxing video if requested so we can assist you quickly.

Delayed, lost or undelivered orders

Courier delays can occasionally occur because of weather, regional restrictions, operational disruptions or other circumstances outside our direct control.

If your order is delayed, we will work with the courier partner to trace it and share available updates with you. Please contact us if:

The expected delivery date has passed.
Tracking has not moved for more than 48 hours.
The order is marked as delivered but has not reached you.
The courier has been unable to complete the delivery.

Order changes and cancellations

Changes to an order are permitted only within 24 hours of order placement.

Cancellation requests must be submitted within 48 hours of order placement. Cancellations cannot be accepted after this period because the order may already be packed or in the final stages of dispatch.

Once an order has been dispatched, it cannot be changed or cancelled.

International shipping

International shipping may be available for selected products and destinations.

Availability, shipping charges and the estimated delivery timeline will be shown at checkout or confirmed before the order is processed. International deliveries may be subject to customs duties, import taxes or local charges determined by the destination country.

These charges are the customer’s responsibility and are not refundable by NOL. Customs clearance may also affect the final delivery date.

Returns and exchanges

This page covers the delivery of your order. For information about return eligibility, free Skin exchanges, Core return logistics and refunds, please read our Returns, Exchanges & Refunds Policy.