Every NOL Bean Bag is covered by a one-year limited warranty against verified manufacturing defects in materials and workmanship.

The warranty begins on the date your order is delivered and applies to the original purchaser with valid proof of purchase.

Quick Overview

• One-year warranty from the delivery date.

• Covers verified manufacturing defects in the Skin and Core.

• Does not cover normal wear and tear, accidental damage or improper care.

• Approved warranty repairs and replacements are provided at no additional logistics cost.

• Warranty claims must be raised through your NOL Account page.

• NOL may repair or replace the affected component after inspection.

What the Warranty Covers

The warranty applies when the product has been used normally and cared for according to the instructions provided by NOL.

Skin — Outer Cover

The Skin warranty covers verified manufacturing defects such as:

• Defective stitching or seams.

• Zipper or velcro failure caused by a manufacturing fault.

• Defective handles, pockets or closures.

• Fabric defects present because of manufacturing or material workmanship.

• Incorrect construction affecting the intended use of the Skin.

Core — Foam Insert

The Core warranty covers verified manufacturing defects such as:

• Defective stitching or seams in the inner liner.

• Failure of the Core’s zipper or closure caused by a manufacturing fault.

• Leakage caused by defective liner construction.

• Verified defects in the supplied materials or workmanship.

• Structural manufacturing issues that prevent the Core from being used as intended.

Shredded PU foam naturally settles and softens with use. Occasional fluffing and reshaping are part of normal ownership and are not considered manufacturing defects.

What the Warranty Does Not Cover

The warranty does not cover damage or changes caused by:

• Normal wear and tear.

• Natural softening, settling or compression of the PU foam.

• Fabric fading, pilling or gradual texture changes through regular use.

• Stains, odour, dirt, soiling or fluid penetration.

• Cuts, tears, burns or punctures caused after delivery.

• Accidental damage.

• Misuse, rough handling or using the product for an unintended purpose.

• Incorrect washing or cleaning.

• Fitting the Skin incorrectly or forcing its closures.

• Improper storage or prolonged exposure to moisture.

• Damage caused by pets.

• Damage caused by sharp objects, heat or fire.

• Unauthorised repairs, alterations or modifications.

• Failure to follow the assembly and care instructions provided by NOL.

Minor variations in colour, texture, stitching or dimensions can occur between production batches and screens. These natural variations are not considered manufacturing defects unless they affect the product’s intended use.

How to Raise a Warranty Claim

Warranty claims must be raised through your NOL Account page.

1. Sign in using the email address or phone number associated with your order.

2. Open the relevant order.

3. Select the warranty or support option.

4. Choose the affected product or component.

5. Describe the issue clearly.

6. Upload photographs and video showing the defect.

Please include:

• Your order number.

• Clear photographs of the complete product.

• Close-up photographs of the affected area.

• A short video demonstrating the issue, where applicable.

Additional information may be requested to help us assess the claim.

Inspection & Claim Approval

NOL will review the information submitted and may request that the affected Skin, Core or complete product be collected for inspection.

Products must be reasonably clean, dry and safely packed before collection. For health and safety reasons, we may be unable to inspect products returned in unhygienic or unsafe conditions.

A warranty claim will be approved only after the issue has been verified as a manufacturing defect.

Warranty Resolution

For an approved warranty claim, NOL may choose the most appropriate resolution based on the nature of the defect.

This may include:

• Repairing the affected component.

• Replacing the affected Skin or Core.

• Providing an equivalent replacement if the original product is unavailable.

• Offering another appropriate resolution when repair or replacement is not possible.

Where only one component is affected, the warranty applies to that component rather than the complete bean bag.

Approved warranty pickups and replacement deliveries are arranged by NOL at no additional logistics charge.

Replacement Products

A repair or replacement does not begin a new warranty period.

The repaired or replaced component will remain covered for the balance of the original one-year warranty period, calculated from the delivery date of the original order.

Replacement colours, fabrics or materials may vary if the original product is no longer available. In such cases, NOL will offer the closest suitable available option.

Warranty Eligibility

The warranty is available to the original purchaser and applies only to products purchased directly from NOL or an authorised NOL sales channel.

Valid proof of purchase and the original order details are required.

The warranty cannot be transferred to another person or product.

Transit Damage

Damage visible at the time of delivery should be reported within 48 hours through your NOL Account page.

Please retain the packaging and provide photographs of the outer box, the affected product and an unboxing video if requested.

Transit damage reported within this period will be handled under the Returns, Exchanges & Refunds Policy rather than the one-year warranty.

Limitation of Liability

NOL’s maximum responsibility under this limited warranty will not exceed the original purchase price of the affected product or component.

This warranty covers the NOL product itself and does not cover indirect loss, incidental damage or damage to surrounding property.

Nothing in this policy limits any rights available to you under applicable consumer law.

Need Help?

If you are unsure whether an issue is covered, raise a support request through your NOL Account page. Share a few clear photographs and a short description, and our team will help identify the right next step.