Refund policy

We want you to feel comfortable with what you choose. If something is not quite right, eligible NOL products can be returned or exchanged within 15 days of delivery.

Because every NOL is made from two distinct parts—a removable Skin and a pre-filled Core—the return process and shipping costs differ depending on which part is being returned.

Quick Overview

  • Returns and exchanges are accepted within 15 days of delivery.

  • Skin returns and exchanges are free within India.

  • NOL arranges the Skin return pickup at no additional charge.

  • Customer-initiated Core returns are subject to return-shipping charges.

  • Manufacturing defects and transit damage are handled at no cost to the customer.

  • Made-to-order and customised products are not returnable unless defective, damaged or incorrect.

  • Products must be unused and appropriately packed for return.

  • Return requests must be raised through your NOL Account page.

15-Day Return Window

Standard products purchased from the NOL catalogue may be returned or exchanged within 15 days of delivery, subject to the conditions on this page.

Returned products must be unused, unwashed, unaltered and in their original condition. All items will be inspected after they reach us before a refund or exchange is approved.

Please retain the original box and packaging until the 15-day return period has ended. Complete bean bags must be securely repacked in the same box before collection.

Promotional and clearance products are also eligible under the same return conditions. Any complimentary product or free gift received with the order must be returned unused along with the main product.

Skin Returns & Exchanges

The Skin is the removable outer cover of your NOL Bean Bag.

Eligible Skin returns and exchanges are free within India. NOL will arrange the return pickup at no additional logistics charge.

A Skin exchange may be requested if:

  • You would prefer another colour.

  • You would prefer a different Skin material or collection.

  • The Skin has a verified manufacturing defect.

  • You received an incorrect Skin.

The replacement Skin will be dispatched after the returned Skin reaches us and passes inspection, subject to availability.

Core Returns & Exchanges

The Core is the inner liner pre-filled with shredded PU foam.

Because the Core is a large, filled product, customer-initiated Core returns are subject to return-shipping charges.

This applies when:

  • You do not prefer the bean bag’s shape or feel.

  • The product is free from manufacturing defects, but you no longer wish to keep it.

  • You would like to exchange a non-defective Core for another Core or product.

NOL will arrange the return pickup. The courier charge will be deducted from the final refund.

Return logistics usually cost approximately ₹2,000 per bean bag. However, the actual amount depends on the final packed dimensions, weight, pickup location and courier rates. A larger return package may result in higher courier charges.

Please repack the complete Skin and Core securely in the original box. The parcel must be ready for collection when the courier partner arrives.

For a non-defective Core exchange, the customer must pay:

  • The return-shipping cost for sending the existing Core back to NOL.

  • The delivery cost for dispatching the replacement Core.

Manufacturing Defects

Verified manufacturing defects are handled at no cost to the customer.

Skin Defects

If the Skin has a manufacturing defect, NOL will arrange a free pickup and provide an appropriate replacement.

Core Defects

If the Core has a manufacturing defect, NOL will arrange the return and replacement at no additional logistics charge.

Manufacturing defects do not include damage caused by normal wear and tear, misuse, incorrect washing, improper storage, accidental damage or handling after delivery.

Transit Damage or Incorrect Products

If your order arrives damaged in transit, defective or incorrect, please raise a request through your NOL Account page within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the outer package.

  • Clear photographs of the affected product.

  • An unboxing video, if requested.

Once the issue is verified, NOL will arrange the appropriate resolution at no additional cost. This may include a replacement, return, repair or refund.

Reports submitted after 48 hours may not qualify as transit-damage claims.

Made-to-Order & Custom Products

Made-to-order products, customised products and Custom Bean Bags cannot be returned or exchanged because they are created specifically for the customer.

These products remain eligible for support if they arrive damaged, defective or different from the confirmed order details.

How to Request a Return or Exchange

All return, exchange and defect requests must be raised through your NOL Account page.

  1. Sign in using the email address or phone number associated with your order.

  2. Open the relevant order.

  3. Select the return or support option.

  4. Choose the affected product and provide the requested details.

  5. Upload photographs or video where applicable.

Please do not ship a product back without first raising a request and receiving confirmation from NOL.

Product Inspection

All returned products are inspected after reaching NOL.

A return may not qualify for a refund or exchange if the product shows:

  • Signs of use.

  • Stains, odour or excessive wear.

  • Damage caused after delivery.

  • Incorrect washing or care.

  • Alterations or repairs.

  • Missing parts or accessories.

  • Inadequate return packaging.

  • Damage caused during return transit because of improper packing.

If any deduction or rejection is necessary following inspection, we will contact you with the details.

Refunds

Approved refunds are processed within 1–2 business days after the returned package reaches NOL and passes inspection.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to reflect the amount after it has been processed by NOL.

For eligible returns:

  • Original product and standard shipping charges will be refunded.

  • Applicable payment-processing charges will be refunded.

  • Customer-initiated Core return-shipping charges will be deducted from the refund.

  • COD delivery charges are non-refundable.

  • International customs duties and taxes are non-refundable.

International Returns

For international orders, customers are responsible for arranging and paying for return shipping to NOL.

The product must be securely packed and returned in its original condition. International customs duties, taxes and return-shipping charges are non-refundable unless the return is caused by a verified defective or incorrect product supplied by NOL.

Refunds will be processed after the returned product reaches us and passes inspection.

Order Changes & Cancellations

Changes to an order may be requested within 24 hours of placing it.

No product, colour, material, address or order-detail changes are permitted after 24 hours because the order may already be in the final stages of preparation.

Cancellation requests may be raised within 48 hours of placing the order.

Orders cannot be cancelled after 48 hours.

Need Help?

If you are unsure which return or exchange option applies to your order, raise a request through your NOL Account page or via contact page and our team will help you find the right next step.